Refund and Cancellation
Returns and Refunds Policy
Thank you for shopping at Etru.
We at ETRU.IN work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 7 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your ETRU.IN account. You can also Call our customer Care Team on 0120 4504345 (Working hours: Monday to Saturday, 10 am to 7 pm) or email us at firstname.lastname@example.org.
The Return process – Online Return/Exchange—You can return or exchange an item online at ETRU.IN by following the below steps.
- Log in to the ‘My Account’ section at ETRU.IN
- Select the product that needs to be returned/exchanged
- Follow the steps and fill in the required information to complete the process.Or Call us – 0120 4504345.
Need to return – Few points to remember
- Returns/exchange request need to be within 7 days of the delivery of product
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- Shipping Charges shall be non-refundable.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at email@example.com.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to ETRU.IN.
ETRU.IN reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
If you have any questions about our Returns and Refunds Policy, please contact us: 0120 4504345